I want to talk to you today about being responsive not reactive.

For those who don’t know me I’m Tristan Griffiths from ItsNomad9 and you can find me as @ImTristanG across all of the socials. So please do connect with me wherever you’d like to spend time online.

So many people, as we’re in this fast-paced digital and social media landscape are becoming reactive rather than responsive.

Now responsive and reactive sound like they’re the same thing, but let me just break down for you the difference.

If you’re reactive, it tends to be a knee-jerk reaction. The word reactive is literally taking an action to react to something that’s just happened, so if someone has said something about you giving you a bad review, or posted something online then you tend to go and deal with it straight away and you don’t give yourself fair opportunity to come up and deal with the situation with with any real level of reflection.

When you’re responsive you tend to go away reflect about it and then respond. You give yourself a fair opportunity to properly process and then handle the situation.

You need to move away from being reactive and move into responsive. – Tristan Griffiths

This is the same when it comes to social media content creation. A lot of people are reactive rather than responsive. In that kind of situation where they are reactive in the fact that – ‘Oh I haven’t posted anything, I better post something’ – and so they post without an intent. That kind of content doesn’t tend to land very well in a social media space.

When they’re responsive what they’re doing is they’re seeing changes they’re realising and planning ahead for things that might happen. They’ve got content backed up so that they can make sure that if something happens in their personal life, if they have to take time out, if the business has something going on, that they still have content going out.

So they’re responsive to situations and they are making sure that they have equipped themselves to best deal with that situation. In both kind of scenarios, where it’s about equipping yourself and making sure that you are ready for those things.

We love testimonials, we love feedback, we love reviews ourselves, but so many people who see something good or bad about their business jump on a response straight away. Even in my tone, showing you there – as I speed up what I was saying and the emphasis, and the fast paced words I would be using, are really important, because that is literally how people are behaving online. And actually what happens is you can end up getting into heated debates with people, where had you taken time out, and you had reflected and come back being responsive, you’d have probably handled the situation much better.

You’re much better to allow yourself time to process and to revisit it later than it is to be reactive straight away. – Tristan Griffiths

The same thing is said and this was a great piece of advice that my granddad (Douglas Reading) used to give.

If you feel like you need to respond to someone (and he was talking about emails at the time) If you feel like you need to write it and you need to get your response out, then do that. But write your email and then walk away from it. Don’t hit the send button! Walk away, because a little bit of perspective, a little bit of reflection and then coming back to that might make you read that as the other person might also read it. It might make you reflect and say maybe I shouldn’t say that. Maybe I should say it slightly differently, and what happens is you start to take out what are very emotive responses. – Douglas Reading 

When when you’re having emotive responses they tend to be quite quick, quite snappy and they can also be miscommunicated. When we’re doing things in haste that’s when we tend to make mistakes.

The same thing can be said for social media. When things are being done reactively rather than responsively you tend to see that people tend to make more mistakes.

They are not proofreading things. Things are going out with typos – now that’s not always the reason that there’s typos, we’re human after all, and that is a human trait – that from time to time we make mistakes. But being responsive allows you to be more curated and more structured in what you’re posting, rather than being reactive which is a right now let’s get at it, let’s post it straightaway.

It’s really important that you are not being reactive but you’re being responsive. – Tristan Griffiths 

I’d love to hear from you guys who are consuming this content about whether you’ve ever found yourself in that situation.
Now be honest, because I know for a fact that I have definitely done that in the past, and I probably still do it from time to time. But with a little bit of self-awareness and investing into continuous self-improvement, what I’m trying to do is be become more responsive and less reactive.

I hope that you can find in within yourself to do the same thing, because if everybody became more responsive and less reactive there would be far less friction in the workplace, in the business world, in your personal life and in the world in general.

I’d love to hear from you about situations you found yourself in, where you found the difference between reactiveness and responsiveness, and what you understand by these kind of terms and the principles that I’m sharing with you.

Please do hit me up in the comments or feel free to message me privately on whatever social platform you would most like to connect. Find me on all of them as @ImTristanG.

I look forward to engaging with you, and as always please do hit the share button because you never know who might need to hear this message today to give them some real context on how they’re currently handling situations.

Tristan Griffiths
Chief Innovation Officer 
ItsNomad9